Jeanne Walker

senior consultant

With 33 years of experience in health care, Jeanne brings empathic relational skills and a grounded presence to her role as a senior consultant at the telos institute. She has pursued extensive formal and informal education and training throughout her nursing career, advancing through positions in staff nursing, nursing management, and as an advanced practice provider at major academic medical centers, including the University of Pittsburgh Medical Center and Cleveland Clinic. She was especially sought out for her relational and therapeutic skills and was known for her ability to establish trust, diffuse conflict, and skillfully navigate critical conversations with patients, families, and team members. Her decades of experience in the rapidly evolving health care environment have facilitated a deep commitment to robust communication strategies, collaborative change efforts, and deep resilience and pursuit of personal growth.

In addition to mentoring students and colleagues, Jeanne has served on numerous multidisciplinary committees, including ethics, quality improvement, and patient experience, and has provided educational presentations to various professional audiences. She received her Bachelor’s degree from Carlow University, and her Masters and Doctoral degrees from the University of Pittsburgh. Additionally, she received a Post-Master’s certificate in Nursing Administration from Villanova University, and has provided legal nurse consulting services. She is known for her integrity and follow-through, as well as her warm personality and playful sense of humor.

An enthusiastic learner, Jeanne has pursued educational opportunities in the areas of adult development, coaching, and personal growth.

The principles of kaizen inform Jeanne’s daily personal practice, and inherent challenges are seen as opportunities for growth. She is a certified yoga instructor (RYT-200), with the ongoing pursuit of living with intention and gratitude. Additional passions include family, running, nature, art, fashion, books, travel, and vegetables. Jeanne and her husband Patrick live in the east suburbs of Cleveland.